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This study addresses a gap in evidence on small employer experiences of managing mental health problems in the workplace. The authors gathered first-hand experiences of small business managers to empirically investigate how the small business context affects the management and support of mental health problems in the workplace, and the practice implications that arise.

Qualitative interviews, combining semi-structured and narrative approaches, with 21 small business managers with experience of managing employees with mental health difficulties. The 21 managers recounted a total of 45 employee cases, which were analysed thematically, using a case-based matrix. Study participants were drawn from small businesses within England and Scotland (UK). Interviews were conducted between November 2019 and February 2020.

Support aligned with current understanding of effective practice, yet was often informal, instinctive and flexible. Accommodating employees with mental health problems impacted the workload of managers and co-workers, and business operation and growth. Challenges and tensions reflected the difficult balancing act faced by managers in organisations of all sizes. However, the intensity and immediacy of cross-pressures was enhanced for small businesses, due to their smaller workforce and lack of dedicated Human Resource Management and occupational health expertise.

Guidance should address the navigation of day-to-day management and support for employees with mental health difficulties, including approaches to balancing the needs of the wider workforce and business operation. Access to HR and occupational health expertise is valuable. Financial subsidies may be of lesser concern to small businesses.

This study offers originality in focusing exclusively on small business managers with first-hand experience of supporting employees with mental health problems. Findings challenge the perception that small firms have unique experiences, whilst highlighting contextual features that exacerbate intensity and immediacy of impacts.

High levels of anger have been associated with forensic learning disabled populations. The role of gender within the experience of anger is not clear. This study aims to start exploring the question “Do female forensic patients with learning disabilities have different needs in relation to anger?”

This study used a between‐subjects design with one independent variable: gender. The Novaco Anger Scale and Provocation Inventory was applied. Scores obtained by 12 females were compared with those of 23 males within a forensic psychiatric service for learning disabled patients.

Significant differences were found between scores, suggesting female forensic patients with learning disabilities experience higher levels of anger than do males, particularly in the arousal domain, and demonstrate difficulties in regulating anger.

The use of a single measure of anger and the small, forensic nature of the sample limits this study. It is recommended that further research address these issues and extend the exploration of this issue to non‐forensic populations.

Gender specific differences, and the potential influence of learning disabilities should be considered when assessing and treating anger difficulties. Female forensic patients with learning disabilities may benefit from a greater emphasis on anger arousal reduction work.

This study highlights how the impact of gender and learning disabilities on the experience of anger is currently insufficiently understood.

This study forms a preliminary study of anger in the under‐researched population of females with learning disabilities.

Brand pages are a very popular tool for companies to communicate with consumers in SNSs. Although brand pages could be considered virtual brand communities, they differ in several aspects. Thus, this chapter reviews the literature on brand pages attending to the main differences with other virtual communities, the motivations to join brand pages and its consequences for consumers and brands.

The studies reviewed have allowed us to identify the main characteristics of brand pages as a communication tool, as well as the definition of an important research agenda for this topic.

We have identified the main unique aspects that characterize brand pages as a virtual brand community. The motivations to become members of brand pages are analyzed as well as the positive consequences of these pages on the marketing variables. We also identified the research needs on brand pages.

This chapter can be useful to both, marketers, by showing them how brand pages work and what motivate consumers to join it; and researchers, by showing them the main gaps on brand pages that should be addressed in future studies.

This chapter highlights the role of brand pages as a communication tool. It constitutes an attempt to review the literature and organize knowledge on brand pages. The characteristics of brand pages and virtual brand communities, the motivations to participate, the consequences for the brand and an important research agenda are developed.

A guideline to the practice of cataract surgery was produced in 2004 by the Royal College of Ophthalmologists. This complemented a guideline to best practice produced in 2000 by the NHS Executive. This paper reviews the guidance given by these documents and examines their clinical governance and risk management advice and usefulness.

The guideline is critiqued in terms of its usefulness to clinicians and health‐care managers. Recent research on the consenting process for cataract surgery is used as a benchmark of best practice and compared with the guideline's recommended methods. The medico‐legal caseload experience of The Medical Protection Society (the authors' institution) is used to discuss areas of concern relating to risk management in cataract surgery of interest to clinicians and managers.

The guideline is felt to be a useful, well‐produced and recommended resource for clinicians and managers with clinical governance responsibilities for cataract surgery services. There was felt to be scope to improve some of the guidance on reporting adverse events following cataract surgery to patients.

This paper will help to inform the gaining of consent for cataract surgery in the light of the latest research in this area, and help train staff in this task.

This paper will be of value to clinicians and managers with responsibility for cataract surgical services. It should help to inform how they set up, review and audit their practice in this area and be useful for staff training. It highlights areas of the guideline which may be of relevance to those without time to read the whole guideline.

When managers are faced with making a decision about what to do in a particular situation, do they base that decision on findings from research? This research paper seeks to report on qualitative and quantitative research which examined school principals' perceptions of barriers to the use of research.

To facilitate a comparison the qualitative and quantitative study was conducted simultaneously in two countries, i.e. England and Israel, using individual and group interviews, and the Barriers Scale survey instrument.

The results of tests indicated that factors associated with the research itself (e.g. relevance and access), were significant barriers to research use for principals from both countries (compared with factors associated with the setting, the presentation of research, and the individual).

The authors acknowledge some limitations with respect to equivalence across cultures, particularly functional and contextual (e.g. political) equivalence.

The paper concludes that multiple strategies would be required to address a number of issues related to the dissemination of research and ways of addressing the gap between the aims of researchers, and the needs and expectations of practitioners.

The topic is timely, and a comparative approach is particularly useful in any social area, especially in public school management.

For many management researchers, it is important that the knowledge they create is utilised and has some impact on managerial practice. Sustainable competitive advantage depends less on who has the information and increasingly on those able to make the best use of that information. This paper focuses on two key questions: what are the barriers to research utilisation and what are the most effective strategies for facilitating the use of research by managers in the public sector, based on research evidence? The approach entailed extensive searches of on‐line databases in the fields of management, education and medicine, from the UK, USA, Canada, Australia and Europe. Key themes to emerge from this review were the accessibility and relevance of research, trust and credibility; the gap between researchers and users, and organisational factors. Research use can be facilitated through: support and training; collaboration and partnership; dissemination strategies; networks; and strong, visible leadership.

Design, implementation, and evaluation are all important for integrated care. However, they miss one critical factor: education. The authors define “integrated care education” as meaningful learning that purposefully supports collaboration and the development of adaptive expertise in integrated care. The ECHO (Extensions for Community Health Outcomes) model is a novel digital health solution that uses technology-enabled learning (TEL) to facilitate, support, and model integrated care education. Using ECHO Concussion as a case study, the authors describe the effects of technology-enabled integrated care education on the micro-, meso-, and macro-dimensions of integrated care.

This case study was constructed using data extracted from ECHO Concussion from video-archived sessions, participant observation, and internal program evaluation memos. The research team met regularly to discuss the development of relevant themes to the dimensions of integrated care.

On the micro-level, clinical integration occurs through case-based learning and the development of adaptive expertise. On the meso-level, professional integration is achieved through the development of the “specialist generalist,” professional networks and empathy. Finally, on the macro-level, ECHO Concussion and the ECHO model achieve vertical and horizontal system integration in the delivery of integrated care. Vertical integration is achieved through ECHO by educating and connecting providers across sectors from primary to quaternary levels of care. Horizontal integration is achieved through the establishment of lateral peer-based networks across sectors as a result of participation in ECHO sessions with a focus on population-level health.

This case study examines the role of education in the delivery of integrated care through one program, ECHO Concussion. Using the three dimensions of integrated care on the micro-, meso-, and macro-levels, this case study is the first explicit operationalization of ECHO as a means of delivering integrated care education and supporting integrated care delivery.

The paper aims to study the applicability of Lefebvre's everyday life theory “production of space” in Sheraton's in-between spaces upon local residents' daily practices. Space as Lefebvre said is a result and cause, product and producer. Sheraton District, Cairo comprises lots of underutilized spaces between buildings. The in-between spaces have great potentials for accommodating diverse activities. The present study addresses the phenomenon of in-between spaces in this district. It is argued that in-between spaces can be developed to realize better functional and symbolic values, as the users attach special meanings based on users' everyday living.

The study adopts a qualitative approach to investigate the above relationship on the mentioned district. The study devises direct observation to investigate people's behavioral patterns in such appropriated areas to analyze them in the light of preceding literature.

The study concludes that people's everyday practices could re-invent the in-between spaces by realizing new functions and meanings in dynamic and creative ways. That experience can apply to other underutilized spaces in the district and the city toward improving the built environment and the quality of residents' life.

Finally, it is important to note that the findings of the study are limited to the studied context. Undertaking similar studies to other in-between spaces in Cairo, in other Egyptian cities or other countries may yield different findings. It may be equally interesting to study the means of adaptation in other underutilized urban spaces, such as those found underneath bridges, underneath buildings and on the rooftops.

The main aim of the present study is to examine the impact of everyday practices on the appropriation of a transformed in-between space in the aforementioned district, and the extent to which that may improve in-between spaces' role toward the local community, in order to promote such approach for developing many underutilized in-between spaces in the area. Toward realizing this goal, the study begins with a theoretical background about everyday life. Then, the paper addresses the theory of space appropriation. The outcome is then empirically investigated in relation to one transformed in-between space in Sheraton District, Cairo.